Introduction
Thank you for shopping with Alassali Care. This policy outlines our shipping and delivery terms within the Kingdom of Saudi Arabia.
1. Local Shipping Policy
– Orders within Riyadh are delivered the same day or within two business days.
– Orders outside Riyadh are delivered within 2 to 6 business days.
– Orders are not shipped or delivered during weekends or official public holidays.
2. Delivery Coverage
– Home delivery is available in major cities through approved courier partners.
– In certain rural or surrounding areas, shipments may need to be collected from the courier branch.
3. Shipping Delays
During peak periods, shipments may be delayed by a few additional days.
If there is a significant delay, we will notify you via email or phone.
4. Address Accuracy
Delivery is based on the information provided by the customer.
Alassali Care is not responsible for delays or failed deliveries due to incorrect or incomplete address details.
5. Shipping Fees
Shipping fees are calculated and displayed at checkout.
Fees may vary depending on location and product type.
6. Shipment Confirmation & Tracking
You will receive a shipping confirmation email with tracking number(s).
Tracking information becomes active within 24 hours.
7. Taxes & Duties
All prices include VAT as per Saudi regulations.
For international shipments, customs duties or taxes may apply according to the destination country’s regulations.
8. Large Product Delivery (If Applicable)
If applicable, delivery includes basic installation service only.
Additional services such as plumbing or electrical work are not included.
- Return Policy
Please refer to our Return & Refund Policy page for detailed return procedures.
